Terms & Conditions

Peggy’s Skylight Terms and Conditions

The following information you are about to read are the terms and conditions of trading for Peggy’s Skylight Limited. If you have any questions about our terms and conditions or feel that your question hasn’t been answered in the below, please email us at info@peggysskylight.co.uk and we'd be happy to help with your query.

Event cancellation(s)

If an event is cancelled by Peggy’s Skylight, we will only refund the face value of the tickets purchased. We will do our best to contact you by email or phone using the details you submitted at point of transaction.

Peggy’s Skylight cannot always guarantee that we will know well ahead of time for event changes that could be caused by extenuating circumstances, but we will always endeavour to try our very best to keep you informed of any changes. Please check our website and social media accounts for any unforeseen announcements regarding cancelled events incase you miss an email from us or a call. If an event is cancelled, or a date is changed after booking, we will be more than happy to arrange a face value refund of your ticket.

Personal cancellation(s)

Please ensure that when you book your tickets you can attend the event on the date and at the time scheduled. Tickets are for your personal use only. Once you have booked your ticket we won’t be able to cancel, exchange or refund your ticket(s). If you can no longer attend an event, you may, of course, resell your ticket for the face value. Tickets that are sold or being offered for sale for commercial gain or profit are strictly prohibited at Peggy's.

Date changes to Events

Sometimes, though rarely, the date for an event that you have booked may change at Peggy's. If this happens, Peggy’s will contact you by email or phone using the details provided at point of transaction, and let you know whether your ticket is still valid or whether you’re entitled to a refund at the face value of your ticket(s).

Event arrangements

If an event’s date changes or is cancelled, Peggy’s cannot be held liable for additional costs you may have incurred for personal arrangements such as travel, accommodation, dining or any other associated service relating to the event. We cannot refund any costs incurred for personal arrangements.

Line-up changes

If the headline artist does not appear at an event or if the artist listing of the event has been dramatically changed from the information which has been advertised through Peggy’s, we will refund the face value of the ticket(s), if you no longer wish to attend an event due to changes.

This does not apply to changes of any supporting acts or supporting acts not appearing at the event, only to headline acts.

Please note that this does not apply to festivals or city wide events out of Peggy’s control or event scheduling. Please contact or check the terms and conditions of the other party to see what their policy is for line-up changes.

Electronic tickets

All paid events at Peggy’s use electronic tickets. We do not print or send physical copies of our tickets. You will need your ticket to attend the event, whether in printed form or on your mobile device.

You will also notice that we have a ticket allowance of 10 tickets per ticket type, per transaction. We have implemented a maximum allowance to allow for people to have fair opportunities when buying tickets.

Bank charges

All payment and refund transactions originate from the UK.

Peggy’s cannot be held liable for any additional charges your bank or credit card provider may apply to your transaction. These charges are out of our hands and control.

Lost tickets

When buying tickets from peggysskylight.co.uk you’re automatically asked to create an online account. Through your account you can access any orders through Peggy’s (not from orders off-site) and find your ticket information and QR code. You will be able to download the PDF as soon as you have bought your online tickets and we will also email you a confirmation with the ticket attached.

Notifying Peggy’s of any problems with tickets

If you have a problem, for example your transaction didn’t go through, please get in touch with Peggy’s as soon as possible. It is important to contact us during normal office hours at least three working days before the event. Please see our office hours for the week in our website footer.

Ticket checking and admission

We check tickets at Peggy’s with a QR reader. You will need your ticket to gain entry to Peggy’s for an event, whether that’s a printed copy or on your mobile device. We do not send or print tickets at Peggy’s for you.

Peggy’s will not refund tickets for anyone who is refused entry or thrown out of a venue due to any of the following:

  • Late arrival, being underage, having no proof of ID or declining to be searched, if requested.
  • Abusive, threatening, drunken or antisocial behaviour toward staff or members of the public.
  • Carrying offensive weapons, illegal substances or bringing alcohol onto the premises.

Please be at the venue at least 20 minutes before an event to ensure you’re seated in good time of the event start. No interruptions during an act will be tolerated.

If you experience any problem whilst at the venue or during an event, please bring it to the attention of a member of staff immediately.

Data protection

We may ask you for personal information such as email address, name, phone number and billing information. We do not keep payment information or have services on our website to “remember” your card information, to protect you and your bank information. For all of our data protection information, please read our privacy policy.